Privacy Policy

Privacy Policy

Effective date: 10 August 2026

Introduction

This Privacy Policy explains how SendNex Inc. ("SendNex," "we," "us," or "our") collects and uses personal information when you visit sendnex.app, contact us, join a launch list, create an account, or use a SendNex money-transfer service.

Our mailing address is 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States. For privacy questions, email info@sendnex.app. Depending on the service and your location, a payment or identity-verification partner may also provide its own privacy notice.

1. Information we collect

The information we collect depends on how you interact with SendNex.

• Identity and contact details, such as name, date of birth, residential address, email address, and phone number.
• Verification and compliance information, such as identification documents, photographs, occupation, source of funds, and screening results.
• Account and transaction information, such as recipients, payment methods, amounts, currencies, quotes, transfers, and refund history.
• Technical and usage information, such as IP address, device and browser details, application events, approximate location derived from IP, security logs, and cookie preferences.
• Communications, support requests, complaints, survey responses, and marketing choices.

2. Where information comes from

We receive information directly from you, automatically from the website or app, and from service providers involved in verification, fraud prevention, payments, or delivery. We may also receive information from recipients, public records, sanctions and politically exposed persons databases, regulators, and law-enforcement bodies where lawful.

3. How and why we use information

We process personal information where it is necessary to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, or where you have given consent.

• Provide accounts, live quotes, transfers, refunds, customer support, and service communications.
• Verify identity and comply with anti-money-laundering, counter-terrorist-financing, sanctions, fraud-prevention, tax, recordkeeping, and regulatory obligations.
• Protect users, investigate suspicious activity, secure the service, and enforce our terms.
• Monitor performance, troubleshoot, develop new features, and improve accessibility and user experience.
• Send product or marketing updates where you have consented or where another lawful basis permits it. You can opt out at any time.

4. Who we share information with

We share only the information reasonably needed with regulated payment partners, banks, card and payout networks, mobile-money providers, identity and fraud-prevention providers, cloud and communications suppliers, professional advisers, insurers, auditors, regulators, courts, and public authorities.

We may disclose information as part of a genuine corporate transaction, subject to appropriate confidentiality and data-protection safeguards. We do not sell personal information for money.

5. International transfers

SendNex supports cross-border services, so information may be processed outside your country. Where required, we use recognized safeguards such as adequacy decisions, approved contractual clauses, and risk assessments. You may contact us for more information about applicable safeguards.

6. Retention

We keep personal information only for as long as needed for the purposes described above. Financial-services and anti-money-laundering laws may require account, verification, and transaction records to be retained after an account closes. The exact period depends on the record, partner, and jurisdiction. We securely delete or anonymize information when it is no longer required.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your information; withdraw consent; and complain to a data-protection authority. Legal recordkeeping duties may limit some requests.

To exercise a privacy right, email info@sendnex.app. We may need to verify your identity before acting. Depending on where you live, you may also contact the privacy, consumer-protection, or other regulatory authority available in your jurisdiction.

8. Security and children

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, monitoring, and supplier reviews. No system is completely secure, so protect your credentials and report suspicious activity promptly.

SendNex transactional services are intended for adults aged 18 or over. We do not knowingly offer accounts to children. Contact us if you believe a child has provided account information to us.

9. Changes and contact

We may update this policy as our services or legal obligations change. We will publish the updated effective date and provide additional notice where a change materially affects your rights.

Email info@sendnex.app or call +1 (240) 422-4195 with privacy questions or concerns.